Service and Tech Support

Building Relationships One Service At A Time

Phillips Federal staffs every project with highly trained and experienced service technicians that cover a broad range of expertise for all of your service needs. From battery replacements to complete Performance Assurance packages, we’ve got your six.

"David Smith is an awesome technician and is very personable. The way he deals with issues regarding the machines and services expected was dealt with in a very professional manner!"

"Mr. Bidwell analyzed equipment and repaired malfunctions in a timely and professional manner. I would and have highly recommended Phillips Corporation to DOD colleagues whether it be equipment acquisition or service of their existing equipment."

"I would like to acknowledge and thank David Breeden for the countless times he was able to help solve a machine issue over the phone and in person."

"I want to specifically point out the high level of professionalism displayed by Justin. I have worked with hundreds of people in my life and Justin ranks up there in the top 1% for professionalism, customer service, and responsiveness. At all times Justin worked with our team to meet a tough deadline."

"Travis did a great job while he was here. I am very impressed with his knowledge and abilities. I'd be more than pleased to have him back on our next service. Thanks so much for the excellent service!"

"Tiera, Thank you again for accommodating our hectic schedule. Joe and Hunter did a great job working extra long hours to ensure our machine was reassembled and installed within the time frame needed. I'd highly recommend Phillips Corporation to friends/colleagues."

Building Relationships One Service At A Time

"David Smith is an awesome technician and is very personable. The way he deals with issues regarding the machines and services expected was dealt with in a very professional manner!"

"I would like to acknowledge and thank David Breeden for the countless times he was able to help solve a machine issue over the phone and in person."

Service

Our service team is dedicated to supporting our customers and their respective missions – we know that no two customers are the same. We understand the importance and value of ensuring that our team strives to support you and your mission, in every area, to the very best of our abilities. You have our commitment that we will stand beside you and help to propel you to new heights of machining capability and overall mission success.

Our technicians work closely with our clients to provide custom and comprehensive maintenance solutions to cover all machine factory requirements and essential facility guidelines.

Tech Support

We are driven to ensure our facilities are able to reach out to us for anything manufacturing. Have questions about your machine? Our field applications, service, and sales teams provide comprehensive and detailed technical phone support in a range of manufacturers and services.

With a dedicated team of service experts, we reduce unscheduled downtime and keep your machines running longer. Contact us for answers regarding service, maintenance, parts, general machine questions, and all of your manufacturing needs.

Order Parts

Phillips Federal knows the importance of reducing downtime and getting your machines up and running as fast as possible. Our service and parts team can keep your machine running and keep your facility mission-ready.

Our Parts Team is available by phone and email to answer any questions and insert orders for materials and ancillary equipment.

Service

Our technicians work closely with our clients to provide custom and comprehensive maintenance solutions to cover all machine factory requirements and essential facility guidelines.

Tech Support

Order Parts

Our Parts Team is available by phone and email to answer any questions and insert orders for materials and ancillary equipment.

Meet Your Team

service support

Applications Team

FedAppsCNC@phillipscorp.com
FedAppsAM@phillipscorp.com

maintenance and proposals

Life Cycle Team

FederalLifeCycle@phillipscorp.com
+ 1 800-878-4747 EXT 6.

service scheduler

Tiera Reynolds

treynolds@phillipscorp.com
+ 1 410-564-2936

technical support

David Breeden

dbreeden@phillipscorp.com
+ 1 410-564-2909

customer support

Rodney Justice

rjustice@phillipscorp.com
+ 1 410-564-2907

customer support

Olu Edwards

oedwards@phillipscorp.com
+ 1 410-564-2905

service manager

Justin Wolf

jwolf@phillipscorp.com
+ 1 610-745-2101

service technician

David Smith

service technician

Hunter Keithley

service technician

Joe Henderson

service technician

Travis Boshears

FAQs

What is the lead time for service?

Lead time for service is based on the availability of the service technicians in your area and will be serviced in the order it was requested. Mission critical service requests will be prioritized based on severity.

The standard lead time for our technicians to service your machine(s) is between 2-4 weeks.

How do I request service?

To request service, please contact David Breeden at +1 410-564-2909 or dbreeden@phillipscorp.com.

How do I schedule service?

When a service quote has been generated from our service and parts team, and funding has been approved or accepted, our Service Scheduler, Tiera Reynolds, will contact you to schedule your service.

Can I use discretionary funding for services and parts?

Discretionary funding can be applied to reactive service and spare parts.

Our Performance Assurance Program provides unique funding options with reactive service and spare parts support. After service, a report will be left with the facility outlining work performed and the condition of the machine(s). This will include recommendations for any reactive service or spare parts necessary to bring the machine to full specs, and discretionary funds may be applied.

Learn more about Performance Assurance.

How do I request a service contract?

To request a service contract for your facility, please contact our Life Cycle Team at +1 800 878 4747 EXT 6. or FederalLifeCycle@phillipscorp.com.

Our Services

Service and Tech Support

Building Relationships One Service At A Time