Enhanced remote services maximizing your Uptime
Phillips revolutionary new repair service allows you to make fixes in a fraction of the time – turning downtime into uptime. Rather than waiting days for a technician, Phillips Vision gets your machines up and running in hours.
With Phillips Vision, our top engineers see what you see and provide live step-by-step instructions.
Simply put on a pair of augmented reality glasses (same service works with cell phones) and our techs…
// Walk you through repairs step by step
// See exactly what is happening with your machine
// Troubleshoot problems in a few hours rather than days
Many are calling Phillips Vision a serious “disrupter” to old service models that made long downtimes nearly unavoidable.
The guy in your head
Raghavendra is a longtime Phillips service engineer and Phillips Vision specialist. “I walk customers through every step. I watch what they are doing at all times and make sure they are doing it correctly,” Raghavendra said. “It’s as though I was there doing it myself.”
Absolutely. If you start with Phillips Vision and cannot make the repair, we will send out an engineer. By starting with Phillips Vision, our engineer will already have diagnosed the problem and ordered parts before coming to you.
The glasses are a powerful tool, allowing your employees to work hands free, but a cell phone with a camera can also be used.
For machines still under warranty, the service is FREE.
If your machine is out of warranty there is an extra charge. If after talking to your Phillips Vision Expert and a physical visit is required, we will discount the first hour of that visit by the same amount.
Be sure to ask your Phillips expert about available annual contracts for Phillips Vision.
*Due to COVID-19 we are offering Phillips Vision labor FREE to all in & out of warranty machines in our territory.
Currently Phillips Vision is invite only. If you would like to join the waiting list, please contact Raghavendra above.