Your Phillips Vision Expert

In 3 steps you can have one of our expert Service Engineers assisting to troubleshoot and diagnose your machine problems to get your machine up and running all virtually!

Phillips Vision

Enhanced remote services maximizing your Uptime

Phillips revolutionary new repair service allows you to make fixes in a fraction of the time – turning downtime into uptime. Rather than waiting days for a technician, Phillips Vision gets your machines up and running in hours.

With Phillips Vision, our top engineers see what you see and provide live step-by-step instructions.

Simply put on a pair of augmented reality glasses (same service works with cell phones) and our techs…

// Walk you through repairs step by step
// See exactly what is happening with your machine
// Troubleshoot problems in a few hours rather than days

Many are calling Phillips Vision a serious “disrupter” to old service models that made long downtimes nearly unavoidable.


You get two sets of eyes instead of one looking at the problem. With the Phillips Vision, we are not just fixing problems, we are getting at the root cause. The savings in downtime alone makes this a no brainer.

It’s a life saver. You ring a Phillips engineer, put on the Vision, and we are up and running within a few hours. Downtime is a serious issue for companies, and I feel like it’s pretty much disappearing with Phillips Vision. You lose up enough money a day waiting for a repair tech. Instead of twiddling your thumbs, you are working with a Phillips tech right away. It’s incredible.


Can I still get a repair tech to come to my site?

Absolutely. If you start with Phillips Vision and cannot make the repair, we will send out an engineer. By starting with Phillips Vision, our engineer will already have diagnosed the problem and ordered parts before coming to you.

Do I have to use the augmented reality glasses?

The glasses are a powerful tool, allowing your employees to work hands free, but a cell phone with a camera can also be used.

What does Phillips Vision cost?

For machines still under warranty, the service is FREE.


If your machine is out of warranty there is an extra charge. If after talking to your Phillips Vision Expert and a physical visit is required,  we will discount the first hour of that visit by the same amount.


Be sure to ask your Phillips expert about available annual contracts for Phillips Vision.

*Due to COVID-19 we are offering Phillips Vision labor FREE to all in & out of warranty machines in our territory.

How do I sign up for Phillips Vision?

Currently Phillips Vision is invite only. If you would like to join the waiting list, please contact Raghavendra above.


Shardul Itkalkar  is a longtime Phillips service engineer and Phillips Vision specialist. “I walk customers through every step. I watch what they are doing at all times and make sure they are doing it correctly,” Shardul Itkalkar said. “It’s as though I was there doing it myself


Contact Phillips Vision and set up a time to work.


Open your app on your smartphone or tablet, so the Service Engineer can see what you see. (AR Glasses can also be used).


Receive live step-by-step instructions.

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Select your 360 Team below

With Phillips 360, you have a dedicated local team of experts looking out for your business. Sales, service, and applications professionals, all zeroed in on your success. This “single minded” focus on your objectives allows us to:

//   Minimize Downtime…with faster response times
//   Prevent the Unexpected…with early, targeted maintenance
//   Innovate on Your Behalf…with new technologies, software, and solutions in sync with your business.

With Phillips 360, you’re being served from every angle. Sales. Service. Applications. One highly coordinated team devoted to your machines, your business, your goals.

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