SHERMAN PADGETT
Your Phillips Vision Expert

In 3 steps you can have one of our expert Service Engineers assisting to troubleshoot and diagnose your machine problems to get your machine up and running all virtually!

With Phillips Vision, you no longer have to watch production grind to a halt.

With Phillips Vision, you can achieve extreme reductions in downtime, saving thousands.

With Phillips Vision, you control your downtime destiny.

Phillips Vision

Enhanced Remote Service Maximizing your Uptime

Ready to RADICALLY reduce your downtime?

Phillips revolutionary new repair service allows you to make fixes in a fraction of the time – turning downtime into uptime. Rather than waiting days for a technician, Phillips Vision gets your machines up and running in hours.

With Phillips Vision, our top engineers see what you see and provide live step-by-step instructions. 

Simply access Phillips Vision with an app on your smartphone or tablet, and our Service Engineers…

// Walk you through repairs, step by step
// See exactly what is happening with your machine
// Troubleshoot problems in a few hours, rather than days

Many are calling Phillips Vision a serious “disrupter” to old service models that made long downtimes nearly unavoidable

You get two sets of eyes instead of one looking at the problem. With the glasses, I am not just fixing problems, I am getting at the root cause. The savings in downtime alone makes this a no brainer.

Jeremy Hedrick, Bartimaeus by Design, Inc.

It’s a life saver. I call a Phillips engineer, put on my glasses, and we are up and running within a few hours. Downtime has been a serious issue for us, and I feel like it’s pretty much disappearing. We used to lose up to $7,000 a day waiting for a repair tech. Instead of twiddling our thumbs, we are working with a Phillips tech right away. It’s incredible.

Kenji Snead, Palmetto State Armory

We normally bring a Haas Technician in for this job. Since the Corona Virus we can’t allow anyone into our buildings that are not James Tool employees so the repair would not have been completed. With this service we were able to correctly diagnose the problem and correctly and safely replaced the failed Vector Drive.

Doug Crump, James Tool Company

The guy in your head

Sherman Padgett is a longtime Phillips service engineer and Phillips Vision specialist. “I walk customers through every step. I watch what they are doing at all times and make sure they are doing it correctly,” Padgett said. “It’s as though I was there doing it myself.”

STEP 1

Contact Phillips Vision and set up a time to work.

STEP 2

Open your app on your smartphone or tablet, so the Service Engineer can see what you see. (AR Glasses can also be used)

STEP 3

Receive live step-by-step instructions.

FAQ

Absolutely. If you start with Phillips Vision and cannot make the repair, we will send out an engineer. By starting with Phillips Vision, our engineer will already have diagnosed the problem and ordered parts before coming to you.

The glasses are a powerful tool, allowing your employees to work hands free, but a cell phone with a camera can also be used.

For machines still under warranty, the service is FREE.

If your machine is out of warranty there is a charge of $165 per hour. If after talking to your Phillips Vision Expert and a physical visit is required,  we will discount the first hour of that visit by $200.

Be sure to ask your Phillips expert about available annual contracts for Phillips Vision.

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With Phillips 360, you have a dedicated local team of experts looking out for your business. Sales, service, and applications professionals, all zeroed in on your success. This “single minded” focus on your objectives allows us to:

//   Minimize Downtime…with faster response times
//   Prevent the Unexpected…with early, targeted maintenance
//   Innovate on Your Behalf…with new technologies, software, and solutions in sync with your business.

With Phillips 360, you’re being served from every angle. Sales. Service. Applications. One highly coordinated team devoted to your machines, your business, your goals.

Phillips Vision Request

Ask Jason